As majority of the products sold at 7weven are customised, 7weven will demand a video-proof of unboxing of the product. If the claim seems legible to 7weven, it will initiate a credit of the amount of the faulty order.

There is no risk when buying from 7weven: we absolutely promise your satisfaction. In the rare case that the required changes are beyond of what can be altered, you can deliver them back to us and we will replace the item for you. Please get in touch with us per email at sales@7weven.com.

As each garment is individually tailored, we are unable to resell an item to any other customer other than the customer placing the order, hence we cannot accept returns on the basis of a change of heart. Refunds on the basis of fit are considered a last resort and will only be granted when efforts to alter and/or remake the garment are unsuccessful.

In the very rare case there would be an issue with the quality or fabrication of your garments, you can return them for store credit in accordance with our terms and conditions.

In the very rare case there would be an issue with the quality or fabrication of your garments, you can return them for store credit in accordance with our terms and conditions. Please contact us with the issue at hand within 10 days after receiving your order for assistance.